Job Details

Customer Service Associate Louisiana Single job with flexible work locations

A position at White Cap isnt your ordinary job. Youll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed toBuilding Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Provide customer service by responding to inquires regarding product selection, services and issues.

Major Tasks, Responsibilities and Key Accountabilities

* Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence.

* Performs necessary follow-up to ensure customer service expectations are met.

* Researches and suggests alternative products to customer.

* Uses computerized system for tracking, information gathering, and/or troubleshooting.

Nature and Scope

* Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.

* Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

* None.

Work Environment

* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

* Typically requires overnight travel less than 10% of the time.

Education and Experience

* HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

**Preferred Qualifications**

* Strong customer service skills

* Time management and problem solving skills

* Attention to details

* Strong computer literacy (Windows, excel, cisco, etc)

* Oracle experience a plus

* This is a remote position so reliable internet is required

If youre looking to play a role in building America, consider one of our open opportunities. We cant wait to meet you.

**Recruiter** Mann, Aja

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

**Preferred Qualifications**

* Strong customer service skills

* Time management and problem solving skills

* Attention to details

* Strong computer literacy (Windows, excel, cisco, etc)

* Oracle experience a plus

* This is a remote position so reliable internet is required

Job ID WCJR-002710

Functional Area Customer Service

**Benefits**

White Cap offers the following benefits to all full-time associates. Benefits for associates covered by a collective bargaining agreement may differ.

* Medical (w/ prescription drug coverage), dental and vision plans

* Employee Assistance Program

* Health Care and Dependent Care FSA (as applicable)

* Life and Accidental Death & Dismemberment Insurance

* Critical Illness, Accident & Whole Life Insurance

* Short and Long-Term Disability Insurance

* 401(k) w/ Company Match

* Adoption and Surrogacy Assistance

* Commuter Benefits

* Tuition Reimbursement

* Paid Holiday, Vacation, Personal Time, Sick Time and Wellness Day